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The Prep4sureExam is committed to acing the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam questions preparation quickly, simply, and smartly. To achieve this objective Prep4sureExam is offering valid, updated, and real Salesforce Service-Cloud-Consultant Exam Dumps in three high-in-demand formats. These Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam questions formats are PDF dumps files, desktop practice test software, and web-based practice test software.

Salesforce Service-Cloud-Consultant Certification Exam consists of 60 multiple-choice questions that need to be completed in 105 minutes. Service-Cloud-Consultant exam covers topics such as service cloud implementation, managing cases, knowledge management, service cloud analytics, and integration. To qualify for the certification, candidates need to score at least 68% in the exam. Salesforce Certified Service cloud consultant certification is valid for three years and can be renewed by passing a maintenance exam or by completing relevant training courses. Salesforce Certified Service cloud consultant certification is highly valued by employers and is a testament to the knowledge and expertise of the certified professional in Salesforce service cloud implementation.

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Salesforce Certified Service cloud consultant Sample Questions (Q77-Q82):

NEW QUESTION # 77
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers

A. Increased call deflection
B. Reduced support channels
C. Reduced issue resolution time
D. Increased call routing accuracy
E. Optimized use of resources

Answer: A,C,E

Explanation:
Explanation
Knowledge-Centered Support (KCS) is a methodology that enhances how customer service and support teams access and use knowledge to deliver greater value to customers, employees, and stakeholders. Some of the benefits that can be expected from KCS adoption are:
Increased call deflection: KCS enables customers to find answers to their questions or issues through self-service channels, such as knowledge bases, communities, or chatbots. This reduces the number of calls or emails that reach the support team and improves customer satisfaction and loyalty.
Reduced issue resolution time: KCS allows agents to access and update knowledge articles as part of their support process. This helps them find the information they need to solve problems faster and more accurately, as well as share their knowledge with other agents and customers.
Optimized use of resources: KCS reduces the need for dedicated knowledge management roles or processes, as knowledge creation and maintenance are integrated into the support workflow. This frees up time and resources for other value-added activities, such as product improvement, innovation, or training. Verified References: Service Cloud Consultant Certification Guide & Tips, Knowledge-Centered Service (KCS) Overview

NEW QUESTION # 78
Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
Which feature should a Service Cloud consultant recommend?

A. Service Appointment Bundling
B. Field Service Inventory
C. Work Oder Assignment
D. Operating Hours and Shifts

Answer: B

Explanation:
Explanation
Field Service Inventory is a feature that can help minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs. Field Service Inventory allows administrators to track and manage the inventory of products that technicians need to perform their work, such as parts, tools, or consumables. Field Service Inventory can help assign products to technicians based on their skills, location, and availability, as well as replenish products from warehouses or suppliers. Verified References: : https://help.salesforce.com/s/articleView?id=sf.field_service_inventory_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_inventory_setup.htm&type=5

NEW QUESTION # 79
Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?

A. Deploy a Partner Central Community.
B. Create a Customer Experience Cloud site.
C. Implement Recommended Articles.
D. Configure Web-to-Case.

Answer: B

NEW QUESTION # 80
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

A. Configure the new app m developer org and use an unmanaged package to deploy to production.
B. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
C. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
D. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.

Answer: A

NEW QUESTION # 81
Cloud Kicks uses the Service Console, Service agents freguently link related cases to each other, Service agents have asked to see the most recent feed activity on the related case without having to manually open the record.
Which feature should a Service Cloud consulatant recommend to improve the user experince?

A. Macro to open related cases
B. Actions and Recommendations component
C. Quick Actions added to the case page
D. Customized case hovers

Answer: D

Explanation:
Explanation
Customized case hovers are the recommended feature to improve the user experience, because they allow service agents to see the most recent feed activity on the related case without having to manually open the record. Customized case hovers are pop-up windows that display information about a case when an agent hovers over a case number or name in the Service Console. The information can be customized to include fields, related lists, or feed items from the case record. Verified References: : Customize Case Hovers

NEW QUESTION # 82
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The Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) certification exam is one of the top-rated and career-oriented certificates that are designed to validate an Salesforce professional's skills and knowledge level. These Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) practice questions have been inspiring those who want to prove their expertise with the industrial-recognized credential. By cracking it you can gain several personal and professional benefits.

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