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Quiz High Hit-Rate Energy-and-Utilities-Cloud - Salesforce Energy and Utilities Cloud Accredited Professional Exam Exam Sample
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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:
Topic
Details
Topic 1
- Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 2
- Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
Topic 3
- Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 4
- Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q56-Q61):
NEW QUESTION # 56
The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?
- A. An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
- B. An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
- C. The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
- D. An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature
Answer: A,D
Explanation:
In managing the lifecycle of new contracts in Salesforce and integrating with DocuSign for eSignatures, the use of OmniStudio tools is pivotal. An OmniScript can be configured to include a DocuSign Envelope action, which facilitates the emailing of the contract for signature. Additionally, an Integration Procedure with a DocuSign Signature action can be called from an OmniScript, providing a streamlined method to integrate Salesforce with DocuSign and automate the contract signature process. These features leverage the capabilities of OmniStudio to offer flexible and customizable solutions for contract management and eSignature processes, enhancing efficiency and user experience. Reference = Salesforce OmniStudio, including OmniScripts and Integration Procedures, provides comprehensive capabilities for integrating Salesforce applications with external services like DocuSign. The Salesforce documentation on OmniStudio tools offers guidance on configuring these features to streamline business processes
NEW QUESTION # 57
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
- A. Define the data to be migrated for the customer's connections process
- B. Define the business stakeholders for the customer's new connections process.
- C. Define the metrics to measure the customer's new connections process.
- D. Identify the data sources to generate the customer's new connections reports and dashboards
Answer: C,D
Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.
NEW QUESTION # 58
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
- A. Modify the VEELogoCard FlexCard to change the customer logo.
- B. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
- C. Modify the application Page Layout to change/add/remove selected elements
- D. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
Answer: B,D
NEW QUESTION # 59
An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?
- A. Energy and Utilities Cloud = Configure Price Quote (CPQ)
- B. Energy and Utilities Cloud - Sales and Service
- C. Energy and Utilities Cloud - Document Generation S
- D. Energy and Utilities Cloud - Contract Lifecycle Management
Answer: D
NEW QUESTION # 60
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation.
The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
- A. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
- B. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
- C. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
- D. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
Answer: A,D
Explanation:
These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.References= Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce's strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals.
https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 61
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